PENGARUH KUALITAS PELAYANAN DAN BRAND IMAGE TERHADAP KEPUASAN PELANGGAN

ABSTRACT This research aims to determine the influence of Service Quality and Brand Image on Customer Satisfaction at KJPP Effendri Rais. This research is quantitative descriptive. The population in this research are consumers who have used KJPP Effendri Rais services. The sampling technique in this study used a simple random sampling technique and to calculate the number of samples used the Ha…